Adobe gives you access to its unlimited multimedia and creativity software products when you create an account with them. You can also delete your account on the platform if you no longer need their service. This post will guide you on how to delete your Adobe account.
How Can You Delete Your Adobe Account?
There are two ways to do it. The first is deleting your account using your browser, and the second is deleting your account on your iOS App.
Let’s explore each one.
Method 1: How to Delete Adobe Account Using Your Web Browser
Follow the steps below to delete your Adobe account successfully from your browser.
Step 1: Create a Backup for Your Files
Before deleting your Adobe account, you should create a backup for all important files. The files include your photos, Adobe Stock images, and videos. You may lose these files permanently if you fail to create a backup before deleting your Adobe account.
Step 2: Log on to Adobe Privacy and Personal Data Page
Log on to Adobe’s Adobe privacy and personal data page. The page contains the delete account section, which will prompt you to sign in.
Step 3: Sign in to Your Adobe Account
Enter your email address in the field that displays and click Sign In. You could select Continue with Google, Continue with Facebook, or Continue with Apple if you created your Adobe account using any of the three.
Step 4: Go to Settings if You Are Not on the Privacy Page
Skip this step if you can see the privacy and personal page after signing in. Otherwise, go to Settings, then select Account. You should see the privacy page from there.
Step 5: Scroll to the Delete Account Section and Tap Continue
Adobe’s Privacy and Personal page have different sections. Scroll down this page till you get to the delete account section. The delete account section contains common problems with Adobe and the solutions.
You may ignore this since you want to delete your account. At the end of the recommendation, you should see the continue button to the far right of the page. Click it to continue the process.
Step 6: Cancel Active Plans
The following page contains information regarding your account and active plans.
If you are an individual user with an active subscription, the on-screen prompts will lead you to cancel the subscription before continuing. If you are an enterprise member with active plans, you need to select the Leave Organization option before deleting your account.
Follow the on-screen prompts to do this. If you do not have an active plan or have successfully canceled your plan, proceed to the next step.
Step 7: Read the Information on the Next Page Carefully
After you cancel active plans or leave the organization, the next page will display reasons for deleting your account. Select one. Read through the options carefully to see which describes your reason best.
Step 8: Select a Reason from the Options
Select one of the options to answer why you want to delete your Adobe account. Next, tap Continue.
Step 9: Confirm Delete
Scroll down to the final confirmation section on the next page. Check the box in this section to show that you understand and want to delete the Adobe account. Click confirm to complete the process.
Method 2: How to Delete Adobe Account from iOS App
You can delete your Adobe account from the iOS app with the steps below:
- Sign in to your Adobe account.
- Create a local backup.
- Click your profile icon or go to your app settings.
- Select Account.
- Click delete Adobe account.
- Follow the on-screen instructions to complete the process.
If you have active plans, the system will prompt you to cancel the subscriptions.
Note: For Android users, use the web browser method to delete your account. There is no way to delete your account using the Android app.
Why Can’t I Delete my Adobe Account?
If you cannot delete your Adobe account, here are likely reasons.
You Have an Active Plan
You cannot delete your Adobe account if you are an individual user with an active plan. You can delete your account if your subscription expires or cancel active subscriptions.
You are in an Organization
If you are an enterprise user, you cannot delete your Adobe account if you are a member of an organization. Leave the organization you belong to before deleting your account.
You are the Contract Owner of an Adobe Team Account
You cannot delete your Adobe account if you are the contract owner of the Adobe Teams Account. The contract owner of a team account sets up and manages the account, and you have to change the contract owner to delete your Adobe account.
How to change the contract owner of the Adobe teams account:
- Go to Admin Console
- Select Account.
- Scroll to plan details and find the Contract Owner tab.
- Click the Change button next to the name of the contract owner.
- If your team’s organization recently migrated to Business IDs, you should sign in with your account when the system asks you to do.
- Select a user when the change contract window opens. The country settings of this user must be the same as yours.
- If the user you intend to use is not available in the list, cancel the process, add the user as an admin, then restart the process. You should see the user in the list now.
- After selecting the user, then click Save.
Note the following factors before changing the contract owner of your Adobe teams account:
- The contract owner you nominate must have the same country settings as you to be eligible.
- The new contract owner must be an admin.
- The new contract owner will receive an invitation email, and they must accept it to become the contract owner.
- They must accept the terms and conditions on the platform.
- They must also add the payment details for the account.
- When the user you chose accepts the email invitation, the system will remove you as the contract owner.
Conclusion
The steps in this post will help you delete your Adobe account via the web or on the mobile app (for iOS users). Deleting your account is permanent, and you may lose data you did not back up.
If you cannot delete your Adobe account, you should cancel active plans (individual user), leave the organization (enterprise user), or transfer contract ownership of your team’s account.