How to Delete Squarespace Account

Squarespace is an online platform with functionality that enables its users to build websites. And like any design platform, you can delete your account if you decide to move on from Squarespace.

Deleting your Squarespace account means removing your data from the Squarespace platform, and it will remove content that links your account to the system.

This post will guide you on how to delete your Squarespace account. You will also learn how to unsubscribe from Squarespace.

Deleting Your Squarespace Account Step by Step

You can delete your Squarespace account in two ways. The first way is by deleting your account from your dashboard. 

The second way is by sending an email to the company requesting to delete your account from the platform.

Method 1: Delete Your Squarespace Account From Your Dashboard

Here are the steps to delete your Squarespace account from the dashboard.

  • Navigate to your Squarespace dashboard.
 Delete Squarespace Account

  • Open the Account and Security settings.
Delete Sqaurespace

  • Click Delete Account.
  • Your active subscriptions will display below your account information, click Billing and Account, then cancel the subscriptions.
  • Click Delete Account again after you have canceled the active subscriptions.
  • Click Confirm to complete the process.

Method 2: Delete Your Squarespace Account via Email

You can delete your Squarespace account via email by following the steps below:

  • Open your email account registered with Squarespace.
  • Click compose an email.
  • Type in the recipient email address, which is privacy@squarespace.com
  • Type REQUEST TO DELETE MY ACCOUNT as the subject of the email.
  • Compose a message requesting them to delete your account in the body of the mail.

After the email is delivered, Squarespace will remove your account from the platform.

What happens When you Delete Squarespace Account?

When you delete your Squarespace account, you end your relationship with Squarespace, and the following will happen.

  • The system will delete your data and account info.
  • You will not be able to recover your account after you delete it. Also, you will be unable to recover any site, site content, or subscriptions that link to it.
  • If your Squarespace account is connected to Unfold, you will lose your Unfold data.

Steps to Take Before Deleting Your Squarespace Account

There are some steps you should take before deleting your Squarespace account.

Here are the steps to take before deleting your Squarespace account.

Step 1: Cancel Active Subscriptions

One of the required steps to take before deleting your Squarespace account is to cancel all active subscriptions that link to the Squarespace account.

It is more important if you want to delete sites that you own. Some of these add-on subscriptions include:

  • Email Campaigns
  • Google Workspace
  • Member Areas
  • Scheduling

Step 2: Export Your Site Contents

It is best to export content from your active sites before deleting your Squarespace account. Exporting the site contents will give you access to them whenever you wish.

It is best to copy the texts and download the images separately because the export button may leave some content.

Step 3: Download Your Invoices

It is advisable to download your invoices for record purposes. You will lose the invoice of every payment you make on Squarespace once you delete your account, but you will have access to the copies you download.

You can still delete your account without this step, but it might be helpful to keep the records.

Step 4: Cancel Auto-renewal

On Squarespace, deleting your account does not cancel active subscriptions or active auto-renewals.

If a service you subscribe to expires, it will charge you when it auto-renews unless you cancel the auto-renewal option.

Step 5: Delete Your Card Information

Your card details will not be stored in your account when you subscribe for services like websites, domains, and Scheduling. Instead, it will connect to each of these services.

That is, your card details will remain on every service you subscribe to even after deleting your account. If you do not delete the card details, these services may auto-renew when the current subscriptions expire and charge you for auto-renewal.

This step is crucial to prevent further charges if you forget to cancel auto-renewal for any service.

Step 6: Transfer Site Ownership

You may transfer your site ownership to someone else if you want to keep the site active after deleting your Squarespace account.

You can only transfer site ownership to a contributor on the site. After you change the site ownership, you will become a contributor, and you can proceed to delete your Squarespace account.

Note that you cannot transfer your site ownership if the site does not have a contributor. When you change the site ownership, you are also changing the ownership of every subscription on the site. 

Follow the steps below to transfer your site ownership on Squarespace.

  • Invite the new site owner if the person is yet to be a contributor.
  • Click Settings from the Home menu.
  • Select Permissions. You will see the name of the current owner.
  • Click the current owner’s name.
  • Click Transfer Ownership.
  • Log in to verify your account.
  • Select the new owner and click Continue
  • Click Confirm to finish.

Step 7: Transfer or Cancel Associated Squarespace Domains

As a site owner on Squarespace, you need to cancel or transfer associated Squarespace domains before deleting your account.

If you or the new site owner wants to host the website with a different provider, you can transfer your Squarespace domain.

However, you should cancel the domain if you do not want to keep ownership of your Squarespace domain.

How to Unsubscribe on Squarespace

There are two ways to cancel active subscriptions on Squarespace. 

Method 1: Cancel Your Subscription

The first method to unsubscribe on Squarespace is to cancel your subscription, which will stop your subscription immediately after you activate it.

Here are the steps to cancel your Squarespace subscription.

  • Log in to your Squarespace account.
  • Click settings from the Home Menu.
  • Click Billing.
  • Go to subscription and select your site subscription. It is either a website or a commercial.
  • Choose a reason why you are canceling your subscription.
  • Fill in the form as required. You may skip the optional fields.
  • Click next
  • Review your list of active subscriptions.
  • Click Cancel subscription.

Method 2: Deactivate Auto-renew

One other way to cancel a Squarespace subscription is to deactivate auto-renew. The auto-renew makes subsequent subscriptions convenient for you, but you can also deactivate this feature.

When you deactivate auto-renew, your subscription will not cancel immediately. Your site will be online till the current subscription expires, then the site will go down.

Here are the steps to deactivate auto-renew:

  • Log in to your Squarespace account.
  • Click settings from the Home Menu.
  • Click Billing.
  • Go to subscription and select your site subscription. It is either a website or a commercial.
  • Click the auto-renew toggle to turn it off.

Frequently Asked Questions

Does canceling subscriptions on Squarespace mean deleting the Squarespace site or Squarespace Account?

Canceling a Squarespace subscription does not mean deleting your Squarespace site or account. When you cancel the Squarespace subscription, the subscription payment will stop, and your site will go down.

Squarespace will only delete your site if you did not reactivate the subscription after 30 days, but it does not delete your Squarespace account.

Will Squarespace delete my site if I delete my Squarespace account?

Deleting your Squarespace account automatically deletes your site, except you transfer your site ownership to someone else before deleting your Squarespace account.

Can I access my Squarespace site contents after deleting my Squarespace account?

When you delete your Squarespace account, the system will remove your site permanently. Hence, you will no longer have access to them except you export the contents before deleting your Squarespace account.

Does Squarespace delete my subscriptions when I delete my Squarespace account?

Squarespace does not delete your active subscriptions when you delete your Squarespace account, and you need to cancel each subscription before you delete your Squarespace account.

What happens when I don’t cancel active subscriptions before deleting my Squarespace account?

If you do not cancel active subscriptions, the services will auto-renew and charge your Squarespace account for payment.

Can I reactivate my Squarespace site?

You can reactivate your site on Squarespace if you cancel your subscription or if your subscription expires. Here are the steps to reactivate your Squarespace site.

  • Log in to your Squarespace account
  • Update your billing credit card
  • Choose a billing option
  • Reactivate your site

Note that reactivating your site is different from reactivating your Squarespace account.

Can I reactivate my Squarespace account?

Unlike reactivating your Squarespace site, you cannot reactivate a Squarespace account after you delete it. You can create a new Squarespace account with the same email address, but this Squarespace account will not link to the one you deleted.

Will I lose my money if I cancel my Squarespace subscription?

When you buy annual subscriptions on Squarespace, you will get your money back if you cancel the subscription within 14 days of the subscription.

Squarespace will refund your money in full if you cancel the subscription before the end of the first 14 days. However, you will not get any refund if you buy and cancel a monthly subscription.

Conclusion

You can delete your Squarespace account successfully with either of the two methods in this post. It is necessary to cancel active subscriptions, export your site contents, download your invoices and take other required steps before deleting your Squarespace account.

You can transfer your site ownership if you want to keep the site running after deleting your Squarespace account.

Also, note that you will not be able to reactivate your Squarespace account after deleting it. But you can always open a new account using your current email on Squarespace.

Leave a Comment