SurveyMonkey is a tool that lets you create an online survey, whether it’s for market research, a quick poll, competitive analysis, or feedback from customers or employees. You can tailor your surveys to your established target audience using this simple platform.
For good reasons, SurveyMonkey is one of the most common online survey tools. The platform is exceptionally user-friendly, with many templates and features that make the survey creation process straightforward. The most significant disadvantage of SurveyMonkey is its costly pricing structure, which requires you to sign up for an annual plan.
Is this the most suitable survey software for your requirements? To find out, let’s take a closer look at what SurveyMonkey has to offer.
Plans and Prices
The free Basic plan is one of the reasons SurveyMonkey is so successful. You can make an infinite number of surveys with this, as long as each one has less than ten questions. While each survey can only have 100 answers, you still have access to most of SurveyMonkey’s critical data analysis features.
The pricing for paid personal plans is set up to compel you to sign up for a year. Only the Standard tier is eligible on a month-to-month basis, but it costs $99 per month. The same package costs $372 a year on an annual basis.
Meanwhile, the Advantage package costs an additional $12 a year and includes file uploads, A/B checking, and query randomization. The Premier package, which costs $1,188 a year, gives you more survey branching power and allows you to pipe in response options tailored to the respondent.
Business plans are charged monthly and require a minimum of three users. For $25 per user per month, the Team Advantage package allows you to incorporate payments into your surveys and includes various resources for multi-user survey editing.
The $75 per user per month Team Premier plan is identical to the Premier plan, but it includes the same multi-user editing features. An Enterprise package is also available from SurveyMonkey, which provides a user management dashboard, Salesforce integration, and audit logs. To get rates for this package, you’ll need to contact the company.
Features of Survey Monkey
Although SurveyMonkey has a lot to give, you’ll have to pay for a higher-tier subscription to access the more advanced features.
More than 230 survey templates are available on SurveyMonkey, which are divided into a few categories. These models were designed with beginners in mind. The survey’s questions and answers are structured to remove the majority of social prejudices while also allowing you to customize it to your specific needs.
The application strongly urges you to use a template, and it forces you to do so before you can begin creating a new survey. You can, however, skip over these and start from scratch or change templates after you’ve started the design process.
SurveyMonkey has 13 different query forms to choose from, covering almost every topic imaginable. There are rating scales, dynamic sliders, hierarchical drop-down menus, and image-based questions, in addition to the basics like short answers and multiple-choice questions. Keep in mind that allowing respondents to upload files to your surveys requires an Advantage package or higher.
One of the excellent features of the SurveyMonkey designer is that you can choose whole questions from a pre-populated bank rather than just a question form. Alternatively, the software employs artificial intelligence to determine the type of question that should be asked based on the information provided. These are minor features, but they can save a lot of time while planning a long survey.
For advanced designers, the wealth of options available after you create a question is beneficial. You have complete control of how individual answer choices are formatted, which most other form builders lack. Logic functions are also supported by SurveyMonkey, allowing you to display or mask questions based on a respondent’s previous responses. The logic tools are versatile enough to take into account several previous responses.
There are also several options on what to do after your survey. Respondents can be directed to various redirect pages based on their responses using the software’s logic tools. In quizzes, SurveyMonkey will automatically rate answers (including short answer questions) automatically and show or hide the score from participants.
The data reporting features on SurveyMonkey are just as impressive as the rest of the site. You have a lot of flexibility in changing chart displays to meet your needs, and you can scan through free-form answers for specific words. You may also look at individual questions or just respondents who answered one or more questions in a particular way to narrow down the data.
In several instances, this feature means you won’t need to leave SurveyMonkey for analysis, but exporting raw data is also easy. Data can be exported to Excel or a CSV file, and Advantage and Premium subscribers can also export to SPSS.
The user interface of SurveyMonkey is incredibly user-friendly. A five-step method for designing, delivering, and evaluating a survey is outlined in the dashboard. Since all of the design choices are in one place in the app, this organization makes the editing process much more straightforward.
The SurveyMonkey preview feature is also useful, particularly for inexperienced form builders. The program estimates how long your survey will take and assigns a score to your form based on the likelihood that users will complete the questions.
Although all of SurveyMonkey’s surveys are mobile-friendly, the platform doesn’t provide nearly as much support for developing forms on the go. If you’re primarily targeting users on mobile devices, you have the choice of sending surveys via SMS message.
It’s good to know that you get excellent technological support for the price you pay for SurveyMonkey. Email help is available 24 hours a day, seven days a week, and Advantage, Premier, and company subscribers can receive responses in less than an hour. Phone support is also available to Premier and Business users.
SurveyMonkey is a powerful tool, but it’s also very costly. Alchemer provides a much more affordable mid-tier package that includes many of the same features and allows for extensive customization of survey logic. Typeform, on the other hand, is comparable to SurveyMonkey in terms of templates, integration, and ease of use, and offers more month-to-month payment options.
- Monthly payment
- Annual Subscription
Types of Customers
- Small Business
- Medium Business
- Large Enterprises
Frequently Asked Questions
How do I get started with SurveyMonkey?
In less than 10 minutes, you can sign up for SurveyMonkey — keep your payment method handy:
- To begin, click the Get Started button.
- Select Sign Up after selecting a membership package.
- Press Continue after entering your username, password, and contact information.
- Fill in your billing information and payment process.
- Check and double-check your order.
What is the price of SurveyMonkey?
SurveyMonkey’s monthly pricing starts at $30 CA per user. There are five different survey plans available on SurveyMonkey:
- Team Advantage (Business Plan) is available for $30 per month per user.
- At $40 a month, you can get the Advantage (Personal Plan).
- Team Premier (Business Plan) costs $90 a month for each user.
- $120 a month for Premier (Personal Plan).
- The standard (Personal Plan) is $42 per month.
- A Free Plan with restricted functionality is available from SurveyMonkey. They also have an Enterprise Plan.
Is there a free version of SurveyMonkey?
Yes, SurveyMonkey has a completely free plan.
What are the best SurveyMonkey alternatives?
Here is a list of the best SurveyMonkey alternatives:
- Qualtrics Core XM
- Google Forms
Is there an API for SurveyMonkey?
Yes, SurveyMonkey has an API available.
How do I get in touch with SurveyMonkey’s customer service?
You can only reach the company’s customer service team by emailing email@example.com unless you have a Premier or Enterprise plan. Call 650-543-8400 to speak with a sales representative.
However, if you switch to a Premier or Enterprise package, you’ll get phone support as well. To find a phone number, log into your account and go to the support center.
- When determining whether or not to use SurveyMonkey, keep the following in mind:
- Create topic-specific surveys with easy-to-use, personalized templates.
- It has a rather user-friendly interface style.
- There are over 230 survey models to choose from.
- Advanced survey logic is supported.
- There are no restrictions on how many surveys a business may complete.
- Customer service for the Team Advantage plan is lacking.
- Users on paid plans complain of unnecessary spam, as well as problems with auto-renewal and refunds.
- You are compelled to sign up for an annual plan due to the pricing.
- The use of templates in design can be inconvenient.
- Data can’t be exported to Excel for free users.
SurveyMonkey is difficult to beat if you can opt for an annual plan and don’t mind the cost. The platform includes powerful built-in data analytics tools as well as a streamlined survey design and delivery process.
Automatic query categorization, response randomization, and versatile formatting are all features that make this platform stand out even further. It also doesn’t hurt that SurveyMonkey’s paid customers get speedy service.